Customer Support Associate Full-time

Brooklyn, New York, United States


About Us

Lo & Sons is a small, family-owned business founded by a mother and her two sons. Our mission is “to inspire and empower people to go places, while striving to leave a positive impact.” When Helen Lo had back issues and needed the perfect bag that kept up with her frequent travels, she set out to find it. During her search, she found the options were either too heavy, too frumpy, too tech-y, overpriced, over designed, or pocketless black holes. After watching their mother abandon yet another bag, her sons suggested she invent one herself. But as a woman in her mid-60s, she wondered how she would ever get from Point A to Point B. So eventually her sons, Jan and Derek ditched their respective day jobs in advertising and product design research (and nightly gigs as DJ’s) to help make Helen’s dream become a reality. Lo & Sons bags are thoughtfully designed to be lightweight and built without comprising functionality or style.

About Your Job

At Lo & Sons, our customer experience associates are a crucial and invaluable part of building our brand and success of the business. We pride ourselves on creating a friendly and smart CX team that helps us to develop stronger relationships with our customers and provide an amazing experience. With a growing consumer base, we need someone with much patience, empathy, attention to detail, and finds passion in their work to embrace the challenges and opportunities of growing with our team and with our company.

Core Responsibilities


About You



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